Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The Client Service officer resolutions service. You will be responsible to provide an effective query resolution service, interacting in a professional, friendly manner with internal as well external clients. The ideal candidate should understand the risk associated with handling client queries and dissemination of confidential informational, provide effective resolution of all compliance issue including regulatory requirements as they pertaining to account management.

Type of Qualification: First Degree
Field of Study: Business Commerce, Customer Service, Banking or a related field.

Knowledge Required:

• Knowledge of bank products and services applicable to the market served.
• Knowledge of service standards.
• Knowledge of the Code of Banking Practice.
• Sound knowledge of regulatory requirements in the handing and monitoring of accounts opened.

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Relationship Management
• Client Servicing
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Query Resolution