Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead and drive the People and Culture Operations Function and service offerings in order to ensure operational excellence and deliver effectively on all service level agreements. Identify and mitigate risks in the execution of P&C Payroll and Operations processes to ensure adherence to applicable legislation and governance. .

Lead and drive the execution of all Payroll Management responsibilities to ensure that the monthly payroll cut-off dates are met and that the monthly payroll results/reports are checked and that all discrepancies are resolved before the final payroll run.

Lead and drive the benefit administration process by ensuring that all benefit claims, information and policy changes are accurately actioned within the agreed service level agreement (SLA) to ensure accuracy.

Lead and drive the Learning and Development Administration process as well as the financial administrative aspects of training associated with learning interventions to ensure operational effectiveness and accuracy.

Lead and drive the Organisational Management Support (OM) process by ensuring that the process is adhered to and that there is an effective quality assurance process.

Provide leadership and managerial oversight for the query management process by ensuring that all queries are tracked and resolved within the agreed SLA and that the process is adhered to.

Monitor and manage P&C Operations service level agreements (SLA’s) with external vendors and suppliers to support service delivery to all employees within a small/medium tier country.

Undertake activities to identify possible improvements to P&C Operations service offerings to meet customer’s needs and address their specific requirements.

Lead and manage the Document Management and Storage process for a small/medium tier country to ensure safe and secure filing of employee documentation as per compliance and legislative requirements applicable to the specific country.

Lead the Payroll Finance process f to ensure adherence to local legal requirements, company policy and industry practice as it relates to payroll, for example with regards to tax payments, social contributions and statutory reporting requirements that need to be met within a specific country.

Monitor and control the Payroll process and all related activities to ensure that the reconciliation of monthly and annual employee tax and statutory deductions is timeously completed and quality assured for accuracy.

Implement and monitor a sound governance process with respect to benefit claims and policy changes by ensuring that quality assurance procedures are executed.

Lead and drive the International Assignees process by ensuring that all administrative and logistical processes are executed accurately and timeously.

Act as the continuous Improvement Champion to establish and drive a culture of innovation and also act as the P&C Operations Change Management custodian.

Implement a query management process based on the standard process to ensure an optimal employee experience and to align to best practices.

Establish and maintain relationships with key stakeholders in the International Assignees process, both in-country, at Group and with key external parties to optimise the employee experience.

Implement the Employee Lifecycle process, including the on-boarding, off-boarding and international assignees, to ensure the process and adhered to to enhance the employee experience.

Lead, develop and manage people within the People and Culture Operations capability to ensure their growth and development and manage their performance to ensure delivery of the capability's mandate.

Lead and drive the Payroll Management & Finance responsibilities for a small/medium tier country to ensure that the appropriate controls are in place to identify and manage risks appropriately

Lead and manage the demand and resource capacity, including the planning and effective utilisation of team members, to ensure proper coverage and delivery to stakeholders.

Actively engage with P&C Operations clients in order to manage client expectations and ensure they are met in line with P&C Operations service offerings and service level agreements.

Monitor and control the maintenance of P&C data by ensuring that all data captured is accurate, the data has been quality assured and that the data recorded is in line with legislative reporting requirements to avoid penalties and ensure data integrity.

Lead the Employee Data Management process fto ensure that all monthly payroll cut-off dates are adhered to for capturing, all simulation and live payroll errors are resolved timeously and that all data discrepancies identified are resolved.

Engage with the relevant stakeholder to ensure that all Bank file discrepancies are timeously resolved.

Review and monitor deadlines and integrity of data on a continuous basis in order to ensure accuracy and timeliness in processing of payroll data.

Monitor and control the Employee Lifecycle process to ensure that SAP HCM is used as the primary transactional system for maintaining P&C and payroll data.

Monitor and control the P&C Operations Function's budget expenditure against the forecast and assume accountability for costs in line with organisational parameters and report to relevant forums.

Responsible for the work permit process for all expatriates

Type of Qualification: First Degree
Field of Study: Management, Human Resources, Finance

Experience Required
Digitisation, Insights and Operations
People & Culture
8-10 years
The role requires an incumbent with a very good understanding of the entire P&C Value Chain. Transactional management as well as Operations Payroll experience with specific focus on reconciliations and accounting. Experience within a Payroll or Shared Services environment.

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Directing People
• Documenting Facts
• Empowering Individuals
• Establishing Rapport
• Interpreting Data
• Making Decisions
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Benefits and Compensation Administration
• Business Acumen (People & Culture)
• Compensation and Benefits
• Data Compliance
• Data Management (Administration)
• Data Quality
• Digital Advocacy
• Employee Relations, Health & Wellness
• HCM Business Systems
• Payroll Administration
• People & Culture Systems
• Records and Archive Management
• Travel Arrangements