Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To gather customer insights, conduct analysis and monitor outcomes, as input into the Client Journey.

Key Responsibilities:

• Conduct as-is assessments, i.e. value stream mapping, as input into the Client Journey.
• Conduct CIT, SIT and UAT testing and fix detected errors. Testing can be done on own work as well as on that of other colleagues in the team.
• Consider existing policies and procedures when providing input into the design and testing of different approaches during the concept stage, in order not to incur additional operational, credit and market risk.
• Define high-level opportunities for automation / intelligent automation (robotics).
• Demonstrate the potential impact of delivery on cost, revenue, client experience and NPS.
• Determine what to focus on based on client journey objectives, data and timelines in order to provide meaningful opportunities for exploration.
• Determine where to source appropriate data in response to specific client problems in order to conduct as-is assessments and relevant data interpretations.
• Due to hypothesis testing, consider various alternatives and multiple iterations in understanding and analysis of acceptable use cases.
• Due to tight delivery times within client journeys, the jobholder needs to provide the right level of detail upfront and cannot delay the further development of MVPs.
• Engage with stakeholders across the value chain, front to back, to gain an in-depth understanding of the as-is processes and pain points in order to articulate the relevant process factors (e.g., unit costs, labour input, process costs, etc.) as input into MVPs and overall client journeys for further decision making.
• Identify appropriate opportunities that warrant further analysis and that create value for the client and the bank.
• Make suggestions for improvement on deployed solutions.
• Perform resolution of operational and functionality problems on the different products and systems.
• Provide input into baseline measurements of the as-is systemic state of client journeys.
• Provide input into MVP (minimum viable product) options, i.e. assessments (based on desirability, viability and feasibility) and recommendations.
• Provide input into rapid prototyping of digitised or modernised solutions together with IT and UX, i.e. showcasing prototypes and test-and-correct methods (Fail Fast).
• Provide input into the end-to-end target state client journey (conceptual and detailed view), informed by the client’s emotional journey, illumination of client pain points, and new capabilities from where the client’s need begins, based on appropriate data extractions and research. Provide measures for a deployed solution.
• Research competitor behaviour and prepare relevant findings.
• Track actual solution performance across channels and prepare appropriate findings.

Type of Qualification: First Degree
Field of Study: Business Commerce / Information Technology

Experience Required:

Main Market Clients
Personal and Private Banking
3–4 years

• Experience in data gathering and analysis. Exposure to translating business and functional requirements into technical specifications. Experience in managing product lifecycle development and analysis in a financial services environment.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Providing Insights
• Valuing Individuals

Technical Competencies:

• Economic Capital Management
• Evaluating Risk Management Effectiveness
• Financial Acumen
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/Reward Thinking