Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide an effective Query Resolution service in a professional, friendly manner with internal as well as external clients to understand the risks associated with handling clients' queries and dissemination of confidential information. Be the first point of contact for routine clients' queries

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
3-4 years
Sound knowledge of Business processes when dealing with facilitating payments’ instructions for clients and when dealing with client’s queries. Sound knowledge of regulatory requirements while handing client’s queries Global markets and Personal Banking experience.

Behavioural Competencies:

• Checking Things
• Conveying Self-Confidence
• Establishing Rapport
• Examining Information
• Following Procedures
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Taking Action
• Team Working

Technical Competencies:

• Customer Understanding (Business Banking)
• Product and Services Knowledge
• Product Related Systems (Business Banking)