Stanbic Bank Zimbabwe Limited - financial services organisation and an innovative player on the global stage.

Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Zimbabwe. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.

Type of Qualification: Degree
Field of Study: Business Commerce

Experience Required
Service Management
Operations
1-2 years

1-2 years
Seasoned knowledge and / or exposure to complex banking products, services and channels (including Trade and Payments) as well as relevant sector experience with a deeper understanding of relevant industries

3-4 years
Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred . Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.

Behavioural Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis