Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

• Proactively promote a virtual/remote relationship-based offering by being a dedicated and primary point of contact for clients in the Personal Banking segment through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.
• Acquire, entrench and grow client relationships by selling suitable Personal Banking Flexi Funeral Policy products based on client needs.
• Conduct financial needs analyses and interpret client financial information to identify appropriate product and credit solutions.
• Manage and grow a client portfolio to maximise revenue while controlling risk, costs and ensuring sustainable returns for the Bank.
• Ensure full compliance with legislative requirements, quality assurance standards, and the Code of Banking Practice.
• Educate clients on product features, rights, obligations, account conduct and contract terms, including fees and conditions.
• Resolve client requests professionally within agreed service level agreements (SLAs), safeguarding relationships and the Bank’s reputation.
• Promote digital banking channels and proactively monitor account activation and usage to prevent dormancy.

Degree in Business Commerce, Finance, Accounting, Marketing, Information Technology, BSc in Information Systems, BSc in Computer Science or relevant field of study.

Experience

•            Experience in sales and relationship management of clients will be an added advantage.          

•            Required Strong analytical and problem-solving skills.

•            Excellent organizational and time-management abilities.

•            Proficiency in Microsoft Office applications.

•            Strong communication and interpersonal skills.

•            Ability to work effectively in a fast-paced banking environment.

Additional Information

•            Contract Term - Successful candidates to be engaged on a Fixed term contract for a period of twelve (12) months.

•            Location - Maseru

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling