Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The officer ecommerce, channels support, is responsible for the ease in customer journey to a successful digital product uptake across self-service channels to increase transaction volume and revenue generation.

Essential Functions

• Ensure that self-service channels ecommerce functionalities are available and accessible to the target customers.
• Enable triggers in the customer journey of self-service functionality utilization to guide customers to a successful uptake.
• Constantly engage self-service channels managers for improvement of existing ecommerce functionality on channels.
• Develop user stories for ecommerce related features to be enabled in the customer journey for digital product/service uptake.
• Closely track and monitor ecommerce related product performance on self-service channels to position enhancements in the customer journey.
• Review internal data (including customers, competitors and the external environment) and uses this information to drive UX enhancement initiatives.
• Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel sales plans.

• Minimum of University Degree

Experience Required

• 5 years' experience in product management. Strong communication and interpersonal skills are crucial.

Behavioural Competencies:

• Generating Ideas
• Providing Insights
• Adaptative
• Intuitive
• Collaborative
• Data intelligence
• Producing Output
• Creative

Technical Competencies:

• Data Driven Digital Marketing
• Risk Awareness
• Customer Understanding (Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Response Strategy