Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Provide a responsive, pro-active, and proficient personal relationship banking service to a portfolio of customers in order to grow market share and retain existing business.

• Establish and build superior relationship in the assigned portfolio by delivering the seamless expected level of service, specifically focusing on a proactive contact or calling strategy and program.  
• Interact and build strong relationships with relevant stakeholders and business partners (e.g Credit, Personalization, Digital and E-commerce, Affluent Team, Branch Team, Global Markets etc.) in order to provide a seamless solution to the clients banking requirement                                   
• Ensures an efficient on boarding experience for the customer, to minimize the switching impact.
• Manage the “Cost of Sales” through evaluation of margins, cost of service and the utilization of multichannel delivery strategies, such as actively managing client migration onto the digital banking channels        
• Acquire and retain quality business in line with the Customer Value Proposition, segment income specifications, acquisition targets and segment strategy to increase market share.                                                    
• Ensure value add to customers while growing the bank profitability through financial advisory to clients, cross-selling with a focus on wealth creation and lending opportunities.           
• Measure, track and manage sales targets and budgets for the portfolio                                                                                                              

• Bachelors degree in Business Studies or a related field from a recognized university 
• At least 2 years branch banking experience with proven performance track record 
• Exposure to customer service required
• Previous sales experience
• Good knowledge of Personal Banking value proposition
• Sound knowledge of bank products/services for Personal Banking clients
• Knowledge of the risk management and credit principles
• Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
• Knowledge of competitor products and services

Behavioural Competencies:

• Checking Things
• Convincing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Impressing People
• Interacting with People
• Inviting Feedback
• Meeting Timescales
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively

Technical Competencies:

• Application & Submission Verification 
• Effective business communication
• Banking Process & Procedures
• Sales Planning and Reporting
• Client Retention
• Customer Understanding 
• Risk Awareness
• Product Knowledge