Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide high-quality client servicing and administrative support to employee benefits clients. The role focuses on maintaining strong relationships with employers, brokers, and internal stakeholders while ensuring the accurate and efficient administration of employee benefit schemes. The incumbent will support the implementation, maintenance, and servicing of retirement, risk benefit solutions, ensuring compliance with regulatory requirements and delivering a positive client experience.

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
3-4 years
Client relationship experience, resolving client services issues and complaints with demonstrated ability to interact and collaborate across multiple internal stakeholders.

3-4 years
Experience in General client services and / or support capability with proficient technical experience.

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Relationship Management
• Client Servicing
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Query Resolution