Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

• Perform all required daily, weekly and monthly activities in the IT Applications & Maintenance Support Department (Payments & Peripherals) for all company supported applications.
• General Office Administration, - act as backup to Team Lead - Peripherals
• Answer phones and respond to customer requests.
• Logging and assigning of calls to correct areas.
• Recognize, document and alert the Team Lead of trends in customer calls.
• Determine source of computer problems (hardware, software, user access, etc.).

• Bachelor of Computer Science Degree or related

Experience:

• At least 2 years’ experience in IT which 1 should have been at Operator/Helpdesk level.
• Experience in Administration.
• Experience in application support

Key Responsibilities:

• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• General Troubleshooting to resolve customer issues and assist users with general problems.
• Help monitor and update critical systems, like anti-virus, environmental monitoring, etc…
• Attend to system alerts and monitoring events from the Monitoring team in a timely fashion.
• Provide support to staff on all company supported applications such as but not limited to Credit Application Management, Vehicle & Asset Finance(Leasing), DataStore, Customer Instruction Management, Legal Workflow, Legal Matter Management, Corporate Statements Enhancement, IBM Sterling Connect: Direct(Integration), Recon, NISS(Namibia Inter-bank Settlement(RTGS), Enhanced Collections, EE(Eximbills Enterprise, Total Trade Finance & Payments Solution).
• Make procedural and/or operational corrections as necessary.
• Attend to all reported/logged systems issues, troubleshoot errors and document them with resolutions.
• Log and report all major outages or suspected outages and report to the Team Lead with the L1 Analysis.
• Maintain system security in line with PCI compliance and ISO/IEEE standards.
• Establish user profiles, user environments, directories, and security for applications used.
• Work as a team member with other technical staff, to ensure connectivity and compatibility between systems.
• Maintain security & confidentiality with regards to all information being processed, stored or accessed. 
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• Behavioural Competencies:

• Ability to work independently with the added flexibility of being able to work as part of a team.
• Good communication and interpersonal skills.
• Ability to work under pressure.
• Professional verbal and written communication.
• Project a professional company image through telephone or any other virtual interactions.

Technical Competencies:

• Advanced knowledge of IT Systems Administration
• Working knowledge of SQL(Structured Query Language)
• Sound knowledge of SSIS(SQL Server Integration Services)
• Sound knowledge of API(Application Programming Interface)
• Sound Knowledge of PCI/DSS(Payment Card Industry Data Security Standard)