Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

This role sets up, implements, drives, and continuously improves portfolio management & optimisation, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking. It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialisation.

To collaborate with Personal Bank teams in Country to define, analyse and optimize the segment value propositions for implementation across Kenya in order to deliver on Personal Banking financial and non-financial objectives. To facilitate integration of the segment value propositions and client experience requirements.

Type of Qualification: First Degree
Field of Study: Business Commerce/Mathematical Sciences or any other related field

Experience Required
8-10 years

• Experience in the development and enablement of CVPs. In depth understanding of behavioural economics and its practical application.
• Customer Experience Management (CEM)
• Experience in financial services sector.
• In depth understanding of the principles of CEM as well the development and implementation of Client Experience Transformation plans.
• Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimization).
• Data management experience

Behavioural Competencies:

• Challenging Ideas
• Developing Strategies
• Embracing Change
• Making Decisions
• Providing Insights
• Understanding People

Technical Competencies:

• Client Servicing
• Competitor Analysis
• Creative Problem Solving
• Data Analysis
• Mind of Customer Experience
• Product and Services Knowledge
• Statistical & Mathematical Analysis