Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Position, integrate, influence and execute the tactical delivery of the Personal Market Sales and Service strategy for the Region, ensuring that all PORs and Mobiles are supported in the optimal achievement of business attraction, retention and expansion targets in line with Segment and Product Value Propositions. Drive and champion the integration and consistent implementation of sales and service delivery platforms and best practices in the Region for sustainable value & optimal productivity.

• Degree in Business Commerce or related 

Experience: 

• 5-7 years. Professional banker with substantial experience in the personal market of which a significant proportion of time (5 years plus) needs to have been spent in a Branch/ Sales Position. Retail banking branch experience is a pre-requisite to understand the operational, physical and process risks inherent in the financial sales and services domain.

Key Responsibilities: 

• Build and maintain a sales lead generation platform in collaboration with business partners e.g. Home Loans; Vehicle and Asset Finance; SBFC; SBIB; Electronic Banking; Employee Value Banking.
• Coach and educate management and staff regarding the acquisition and application of sales and product knowledge
• Ensure that service training, development programmes and accreditation requirements are implemented across PORs and channels.
• Support management in the investigation, analysis and identification of problem root causes to prevent the reoccurrence of problems.
• Ensure that POR customer bases are correctly segmented in line with local market demographics

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Establishing Rapport
• Examining Information
• Team Working

Technical Competencies:

• Creative Problem Solving
• Product and Services Knowledge
• Verbal Communication
• Written Communication