Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Process, monitor and guide others across the end-to-end Billing process and resolve escalated queries that require investigation outside of standard operating procedures to provide accurate and timely Billing services for Investor Services (IS) transactions for clients across geographies. Deliver exceptional client service, manage incidents, and execute improvements to meet regulatory requirements and avoid revenue leakage to Investor Services Operations (ISO).

Type of Qualification: Diploma
Field of Study: Business Commerce, Finance and Accounting, Banking

Experience Required
Operations Production Services
Operations
5-7 years
Application of financial principles to invoicing, collections and billing functions across geographic jurisdictions (preferably sub-Saharan Africa).

5-7 years
Demonstrated ability to adapt from automated to manual processing, to interpret pricing letters and convert to mathematical calculations and process working instructions documentations.

5-7 years
Experience building global client relationships and engaging with internal and external stakeholders

5-7 years
Experience in an operational environment managing service delivery to meet expectations of internal and external stakeholders. Advanced excel skills.

5-7 years
People Management experience.

5-7 years
Sound knowledge of ISO9001 Quality Management principles. Report writing skills.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Expertise
• Directing People
• Embracing Change
• Empowering Individuals
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Inviting Feedback
• Making Decisions
• Providing Insights
• Pursuing Goals
• Resolving Conflict
• Taking Action
• Understanding People
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Bookkeeping
• Monitoring
• Data Analysis
• Business Insights
• Client Relationship Management
• Coaching and Mentoring
• Continuous Improvement
• Management Infotmation Reports
• Financial Acumen
• Operations Risk Management
• Product and Services Knowledge
• System Improvements
• Query Resolution
• Reconciling Financial Records
• Development or Controls
• Root Cause Analysis