Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To oversee all cash matters (e.g., Cash Consultant I and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements.

• NQF Level 5 in Banking, Finance, Business Management, or a related field.

Experience

• A minimum of 3–4 years’ branch banking experience is required, with solid knowledge of the bank’s laid-down policies and procedures relating to: teller and frontline operations, bulk cash handling and ATM operations
• Proven experience in supervising or leading a team within a cash-handling or teller environment is essential.
• Demonstrated ability to manage day-to-day team performance, including coaching, people development, performance management, and workforce planning.
• A working understanding of compliance, audit, and risk frameworks relevant to cash operations within a regulated financial services environment will be advantageous.
• Ability to motivate and guide a team to deliver excellent client experience while adhering to operational standards and mitigating risk.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Following Procedures
• Making Decisions
• Producing Output
• Providing Insights
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience
• Processing
• Product Knowledge (Consumer Banking)