Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead and manage the Client Experience team and strategy in the execution of the full suite of Global Markets products and services to grow share of wallet, maximise GM returns, optimize platform utilisation and achieve and sustain an excellent client experience.

Type of Qualification: First Degree
Field of Study: Business Commerce, Finance and Accounting, Banking

Other Qualifications: ACI and CISI certification is mandatory

Experience Required
Business Enablement
Global Markets
More than 10 years
Demonstrate evidence of knowing how to empower innovative solutioning, through the adoption of next generation digital and data opportunities and strategies

More than 10 years
Demonstrates a track record of client centricity through partnership and leading disruptive strategies across client segments to protect and strengthen the client experience.

More than 10 years
Experience working across global macro contexts to predict long term impacts to the industry and business. Has led a disruptive change across multiple countries/products and other stakeholders that require benefits realization trade-offs.

Behavioural Competencies:

• Challenging Ideas
• Developing Expertise
• Embracing Change
• Following Procedures
• Generating Ideas
• Interpreting Data
• Inviting Feedback
• Making Decisions
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Business Banking
• Consumer Banking
• Data 
• Operational Excellence and Automation
• Trading and Transacting
• People Management