Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To efficiently conduct periodic client reviews for Personal and Private Banking (PPB), implementing necessary changes in alignment with regulatory standards. This role ensures that the review process is completed accurately, professionally, and within the required timeframes.

• Matric, Diploma/Degree
• National Diploma in Banking (NQF6 FAIS recognised qualification) (Advantage)

Experience Required

• 1 to 5 years Banking experience and Know Your Customer 
• 1-5 years experience in the branch network and interface between frontline service, responsive sales and support functions.
• Working knowledge of transaction processes relevant to products and services offered to customers. A working knowledge of the bank’s operating systems and controls.
• Access the relevant systems for the list of periodic reviews and Assess files and request additional documentation and information where required to complete the KYC due diligence according to the internal Compliance Frameworks and other relevant regulatory standards.
• Capture and update information on our systems and check changes and updates to ensure compliance and minimize risk exposure.
• Review other analysts work as required and Ensure accurate capturing of stats.
• Communicate with internal and external customers to attend to KYC queries, telephone calls, obtain outstanding documents and resolve any other KYC queries to ensure all customer queries are resolved within SLA.
• Monitor and follow up on outstanding queries

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Business Administration Skills
• Compliance
• Query Resolution
• Risk Management
• Verbal Communication