Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g. Network, subscriber billing, development). To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address, and therefore can be the first point of escalation for clients and frontline staff.

Type of Qualification: First Degree
Field of Study: Business Administration, Finance, Economics or related field

Experience Required
Personal and Private Banking
3-4 years
Experience in Banking, Operations, Channel, Call Centre, Helpdesk service support, Project implementation and management.

Behavioural Competencies:

• Checking Things
• Conveying Self-Confidence
• Embracing Change
• Examining Information
• Following Procedures
• Meeting Timescales
• Producing Output
• Resolving Conflict
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Product Related Systems (Consumer Banking)
• Risk Management