Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide an efficient inbound and outbound call centre function to Fleet merchants by resolving queries and complaints accurately and within agreed service times. The call centre provides a 24/7 service. To provide an administration support function.

Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Business Solutions
Business & Commercial Banking
1-2 years
Experience in the Fleet management system, Call Centre experience will be beneficial.

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Embracing Change
• Examining Information
• Following Procedures

Technical Competencies:

• Client Servicing
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)
• Risk Awareness
• Risk Identification