Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To take demand from walk-in customers for any banking matters ranging from product questions to customer account activities (e.g., closing accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Diploma in Business Commerce or related fields at NQF 6

Experience Required
Client Coverage
Consumer & High Net Worth
1-2 years
Previous customer experience, understanding the bank’s laid-down policies and procedures related to customer service. Knowledge of the functions of other departments within the branch.

Experience Required
1-2 years Previous customer experience, understanding the bank’s laid-down policies and procedures related to customer service. Knowledge of the functions of other departments within the branch.

Behavioural Competencies:

• Articulating Information
• Following Procedures
• Interacting with People
• Making Decisions
• Team Working

Technical Competencies:

• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review (Business Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Business Banking)