Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide an efficient and technically proficient administrative support function to the Relationship team. Proactively providing a fulfilment based transactional banking service. To support the Client Services Manager in meeting internal and external client expectations by ensuring service levels are maintained. Ensure strict compliance with laid-down policies and procedures within the Risk Management Framework. To also understand the risks associated with the handling of client information

First Degree Banking

Experience Required

• Experience using systems such as Customer 1st, CPS, and Mobius to manage client interactions and banking processes.
• Minimum of 1–2 years in a customer-facing role, preferably within banking or financial services.
• Familiarity with handling client queries across multiple platforms (e.g., phone, email, chat).
• Demonstrated ability to resolve customer issues efficiently and escalate when necessary.
• Exposure to Salesforce or similar CRM tools is advantageous.

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Embracing Change
• Following Procedures
• Inviting Feedback
• Managing Tasks
• Producing Output
• Pursuing Goals
• Seizing Opportunities
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Processing
• Product Knowledge (Consumer Banking)
• Query Resolution
• Verbal Communication