Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide a quality assurance function for SBO Operations and its value chain to monitor and evaluate the quality of Operations’ activities in alignment with the relevant standards and frameworks. To analyse trends/patterns, conduct root cause analysis, generate reports and provide mentoring on areas of concern and prepare recommendations for improvements.

Experience Required

• 3-4 years in Banking Operations

Key Outputs:

• Conduct calibration sessions by verifying that  Operations’ staff are undertaking their tasks in accordance with procedures and policies

• Review Operations’ procedures and support with completing amendments where issues are identified.

• Conduct coaching sessions for the team that addresses non-compliance to the business processes in order to enhance performance.
• Enhance understanding of all appropriate regulations and processes by interacting with compliance team to ensure QA processes are aligned with relevant rules and regulations.
• Execute on special projects in Operations in collaboration with relevant teams.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Documenting Facts
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Pursuing Goals
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Compliance
• Customer Reception and Channelling
• Customer Understanding (Business Banking)
• Product and Services Knowledge
• Risk Awareness
• Risk Identification
• Risk Reporting

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