Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide quality first line resolution to internal and external customers by delivering a multimedia Contact Centre service across the Standard Bank Group. To contribute to the achievement of business objectives by meeting agreed customer service levels, productivity and other targets.

Minimum Qualifications
Matric

Experience Required
Minimum 3-4 years
Knowledge of HC processes and procedures. Basic understanding of the customer service industry.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Embracing Change
• Following Procedures
• Generating Ideas
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Benefits and Compensation Administration
• Electronic Communications & Devices
• Knowledge of P&C Policies & Procedures
• Payroll Administration
• P&C Operations
• People & Culture Systems
• Query Resolution