Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The primary objective of this position is to oversee the full outsource strategy in order to effectively manage capacity and improve collections recoveries within the non-performing portfolio. This includes working closely with outsource partners to develop collections tactics and implementing legal strategies to maximize recovery and collections performance. Additionally, this role involves managing vendors within established governance frameworks and policies as well as ensure adherence

Qualifications:

• Advanced Diploma in Legal Studies or related field
• 5-7 years' experience in Credit Risk within Personal and Business Banking sector
• Substantial exposure to Banking industry, particularly in Debt Collecting
• Expertise in developing innovative collection strategies and campaigns
• Comprehensive understanding of legal frameworks governing deceased estates
• Strong analytical skills for assessing complex financial situations
• Excellent communication and interpersonal skills
• Ability to work under pressure, manage multiple cases, and meet strict deadlines
• High level of integrity and discretion for handling confidential information

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Resolving Conflict
• Showing Composure
• Taking Action
• Team Working
• Understanding People

Technical Competencies:

• Active Listening
• Collections
• Difficult Calls Management
• Legal Compliance
• Product and Services Knowledge
• Recoveries
• Verbal Communication