Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

As the Officer of Deceased Estates, you will play a crucial role in supporting our Business Support and Recoveries teams. Your primary responsibilities will include:

1. Providing comprehensive administrative support and file management for the Business Support and Recoveries teams. This includes managing vendor relationships and collaborating effectively with our outsource partners to ensure smooth operations.
2. Monitoring and reporting on key performance indicators related to collections and recovery efforts. You will be responsible for analysing financial data and providing insights to improve our processes.
3. Ensuring compliance with banking regulations and internal requirements in all aspects of deceased estate management. Additionally, you will be tasked with identifying and implementing process improvements to enhance efficiency and effectiveness in handling deceased estates.

This role requires a detail-oriented individual with strong analytical skills and a commitment to maintaining the highest standards of professionalism in sensitive matters related to deceased estates.

Type of Qualification: Diploma/Degree 
Field of Study: Banking

Experience Required
Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Exposure to Banking and experience in a Debt Collecting environment.

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Resolving Conflict
• Showing Composure
• Taking Action
• Team Working
• Understanding People

Technical Competencies:

• Active Listening
• Collections
• Difficult Calls Management
• Legal Compliance
• Product and Services Knowledge
• Recoveries
• Verbal Communication