Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The Team Leader, Cash (Level 1) is entrusted with the critical responsibility of overseeing all cash-related operations, including Cash Consultant I duties and ATM management, for designated Point(s) of Representation (POR/s). This role demands strict adherence to client experience standards, product knowledge, and established protocols.

Key responsibilities include:

1. Oversee and rigorously manage all cash-related activities within assigned POR(s), ensuring strict adherence to organisational policies, regulatory requirements, and risk mitigation strategies. This includes supervising personnel, enforcing cash management procedures, maintaining ATM functionality, and conducting thorough audits to uphold accuracy, security, and compliance.

2. Provide strategic oversight and authoritative guidance on cash operations, collaborating with internal departments for seamless integration, maintaining up-to-date regulatory knowledge, and delivering detailed performance reports to senior management. Additionally, develop and implement efficiency-driven strategies while assuming full accountability for the integrity and security of cash operations.

Minimum Qualifications:

• National Certificate in Banking (NQF5 FAIS aligned qualification or higher)

Experience Required:

• 3–4 years of extensive branch banking experience, with a deep understanding of teller operations, frontline support, and the bank’s established policies and procedures.

• Demonstrate expertise in bulk cash management, ATM operations, and stringent cash handling protocols, ensuring precision, security, and regulatory compliance.

• Exhibit strong leadership and problem-solving abilities, enforcing strict adherence to policies while effectively managing high-pressure financial environments.

• Maintain an unwavering commitment to accuracy, security, and regulatory integrity, ensuring seamless cash operations and operational excellence within the branch.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Following Procedures
• Making Decisions
• Producing Output
• Providing Insights
• Understanding People

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review 
• Customer Understanding
• Heart of Customer Experience
• Product Knowledge