Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To take demand from walk-in customers for any banking matters ranging from product questions to customer account activities (e.g., closing accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Diploma in Banking and Finance

Experience: 1-2 years knowledge of the bank's products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience.

Key responsibilities:

• Engages with walk-in customers in order to understand what matters to the customer (i.e. determine the what, why, when, where and how) and deliver against those demands. 
• Understand the risks associated with the customer demand and follows effective controls to minimise risk.
• Deal with customer enquiries, ranging from product questions to customer account activities (e.g., opening of personal accounts, statements, debit order information, etc.)
• Accurately and efficiently processes customer mandates / documentation requirements for banking facilities.

Behavioural Competencies:

• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification