Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Minimum Qualifications

• National Certificate (NQF5 FAIS recognised qualifications)

Experience

• 1-2 years branch banking experience with exposure to customer enquiries
• Proficiency in English, both written and verbal
• Basic computer skills, including familiarity with Microsoft Office suite
• Knowledge of basic banking products and services
• Strong customer service orientation

Behavioural Competencies

• Meeting Timescales
• Completing Tasks
• Showing Composure
• Articulating Information
• Team Working

Technical Competencies

• Banking Process and Procedures
• Product Knowledge
• Customer Reception and Channelling
• Client Servicing