Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound) to understand their individual needs and position a solution (product). Cross sell the bank’s products and services to both existing and new customers
(onboarding). To effectively support and deliver excellent service to Personal clients and manage client attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, engage clients to drive awareness of our Customer Value
Proposition to drive customer entrenchment.

• Minimum of First Degree
• Minimum of 1-2 yearsin depth knowledge of the personal clients and their Financial needs and expectations.
• Knowledgeable in the area of cross sell , customer centric and service oriented to deliver excellent and consistent service to clients.

Behavioural Competencies

• Convincing People
• Providing Insights
• Generating Ideas

Technical Competencies

• Customer Understanding
• Product Related Systems
• Product Knowledge