Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To develop, lead and deliver the Operations strategic priorities, end-to-end operational services and performance within SIL in alignment to the business unit strategy, product requirements and Group Operations domain standards to underpin delivery of client outcomes, service excellence and create sustainable value. Lead and drive operational excellence and efficiencies within SIL.

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce, Civil Engineering

Experience Required
Operations Enablement

7-15 years
Significant experience in managing short-term insurance business operations (Claims, Supplier Management, Assessing) in large, high-volume, complex multi-dimensional, environment, preferably in a short-term insurance with product knowledge across Personal Lines and Commercial Lines. Customer focused with proven organizational capability and profound knowledge of the full dimensions of the field, gained from a track record of functional leadership Leveraging different service ownership models including distributed internal partners and 3rd parties. Seasoned, entrepreneurial leader with senior management level experience and influencing other senior leaders.
Leadership/ management experience working with individuals and teams from diverse cultures. Proven track record of delivery as well as to build and evolve the Operations environment.

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Strategies
• Directing People
• Empowering Individuals
• Establishing Rapport
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Thinking Positively

Technical Competencies:

• Strategic Planning and Reporting
• Strategy Definition
• Vendor Evaluation and Management
• Knowledge of Banking & Financial Service
• Strategic Business Relationship Management
• Quality Orientation