Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

Manages stability and availability of service of the business systems, infrastructure and coordinate the IT Change and Release management function and processes. 

Minimum Qualifications
Type of Qualification: 

• Bachelor's degree 
• ITIL V3/V4 Foundation, SAFE Agile Certification

Field of study

• Computer Science
• Change and Release Management

Experience Required
Delivery Enablement

• At least 8 years’ experience, of which 3 to 4 years at management/supervisory level of knowledge of customer service techniques, ICT Environment, ICT Change Management, Release Management, application and exploitation of Information technology.
• At least 5 years’ experience in the implementation of significant infrastructure changes and major software releases required.
• Design, define and document the Business Services, monitoring and reporting on the required service levels.
• Develop and execute multi-year service strategy and plans enabling delivery on the value proposition.
• Manage service stability, availability and restoration.
• Service partner and business stakeholder management maintaining effective internal and external relationships.
• Executing on IT Service Management Capability.

Behavioral Competencies:

• Articulating Information
• Checking Details
• Developing Strategies
• Establishing Rapport
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Financial Management (Financial)
• Information Security Management
• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Service Management Processes
• Vendor Evaluation and Management