Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

If you are interested in engaging with customers, solving their problems and have a high passion for sales and service  then this learnership is an ideal opportunity to enter the world of banking. Designed to help you gain valuable work experience in customer interactions in our contact centre environment, transactional banking with a high focus on service you will have a unique opportunity to gain experience in any of the roles within Voice Branch

In addition, you will complete a qualification in Banking at an NQF level 5.  This will enable you to become FAIS accredited and access banking employment across South Africa. Designed to help you gain valuable work experience you will have a unique opportunity to gain proficiency in the following:

• Understanding the full value chain of Banking
• Build strong Sales and Service Skills
• Analyse and Process information
• Understanding the Financial and Regulatory framework
• Understanding Customer Demands and providing appropriate solutions
• Resolving clients inquires
• Building relationships
• Prioritise and plan own workload and time management.
• Ensure all correspondence and other communication is attended to professionally and promptly to ensure a consistently high standard of sales and service.
• Telephone and email etiquette

Completed a post-Matric 3 year Finance/Banking related qualification

• Be a South African Citizen
• Be between the ages of 18 and 30
• Be able to speak, read and write English
• Be computer literate
• Not permanently employed
• Not studying at any other institution

Start Date:                   01 April 2024

End Date:                    31 March 2025

Learner Allowance:     R6 500 per month

Closing Date for Application:  22 December 2023