80305754 - Consultant, Customer Information

  • Full-time
  • Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

  • To create a positive introduction for the customer by putting them at ease, identifying their specific requirements and then directing them to the appropriate department.
  • To identify the cause of bottlenecks and delays in the provision of efficient service and bring it to the attention of the Branch Manager immediately. 

Qualifications

Minimum Qualifications
Type of Qualification: Degree/Diploma 
Field of Study: Business Commerce, Finance, Accounting, or relevant field of study

Experience Required

  • Minimum 2 years of relevant  experience (Degree) and minimum 3 years of relevant  experience (Diploma) 
  • Branch banking experience with exposure to frontline sales and service support
  • Digital Intelligence / Technologically Savvy will be an added advantage
  • Dedicated and Client Focused with excellent communication skills.
  • A good understanding of the entire Bank's full range of products.
  • A good knowledge of the Bank’s service principles
  • Proficiency in MS Office Suite
  • Experience in Self-Service Channels

Additional Information

Behavioral Competencies:

  • Checking Details
  • Convincing People
  • Developing Expertise
  • Developing Strategies
  • Embracing Change
  • Establishing Rapport
  • Examining Information
  • Exploring Possibilities
  • Following Procedures
  • Generating Ideas
  • Impressing People
  • Interacting with People
  • Inviting Feedback
  • Meeting Timescales
  • Pursuing Goals
  • Seizing Opportunities
  • Showing Composure
  • Taking Action
  • Team Working
  • Thinking Positively

Technical Competencies:

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Client Acceptance & Review
  • Customer Understanding ( Consumer Banking)
  • Processing
  • Product Knowledge (Consumer Banking)
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