80324116 - Consultant, Customer Service

  • Full-time
  • Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

  • To meet and exceed customers’ expectations by providing an effective and efficient in-branch service that relates to express transactions.
  • To refer customers to the correct departments or migrate customers to the appropriate channels where necessary.

Qualifications

Minimum Qualifications
Type of Qualification: Degree/Diploma
Field of Study: Business Commerce, Finance, Accounting, or relevant field of study

Experience Required
Client Coverage

  • minimum 1 years of relevant  experience for Degree holders and minimum 3 years of relevant  experience for Diploma Holders 

 

  • Branch banking experience with exposure to frontline sales and service support.
  • Digital Intelligence / Technologically Savvy will be an added advantage.
  • Dedicated and Client Focused with excellent communication skills.
  • A good understanding of the entire Bank's full range of products.
  • A good knowledge of the Bank’s service principles.
  • Proficiency in MS Office Suite.
  • Experience in Self-Service Channels.

Additional Information

Behavioral Competencies:

  • Convincing People
  • Examining Information
  • Exploring Possibilities
  • Following Procedures
  • Generating Ideas
  • Interacting with People
  • Interpreting Data
  • Making Decisions
  • Managing Tasks
  • Producing Output
  • Team Working
  • Upholding Standards

Technical Competencies:

  • Banking Process & Procedures
  • Client Servicing
  • Compliance
  • Cross and Up-Selling
  • Customer Understanding ( Consumer Banking)
  • Product and Services Knowledge
  • Product Knowledge (Consumer Banking)
  • Verbal Communication
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