Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service

Qualifications:

• 5 GCSE’s with minimum grade C in both Maths and English Language

Experience:

• 1-2 years experience

Output:

• Provide specialist technical support to the payments team by validating, authorising, processing and releasing outward payments accurately and timeously to ensure that service levels are adhered to
• Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously to ensure that service levels are adhered to
• Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are processed efficiently and in adherence to agreed SLAs
• Deliver exceptional levels of service to internal and external customers by intimately understanding their needs and servicing them appropriately to ensure improved client experience
• Support the delivery of change projects by participating in System Integration Testing and User Acceptance Testing across all operations areas as required by the Operations Change team to ensure that all changes are feasible prior to implementation.