To contribute to a positive workforce experience for CoEs or designated business units by solutioning to address requirements. To partner with relevant stakeholders to understand business needs and deliver data-driven insights, pertinent to the CoE, for decision making. To interpret future requirements and shifts in CoE practice, implementing end-to-end solutions, prioritising and ensuring alignment of CoE initiatives implemented, to address needs.

Financial Management

• Propose options for the use of third party resources, as recommended by People & Culture Business Partners, based on budgetary and delivery considerations.
• Participate in discussions with service providers to discuss rates and catalogue item costs to support effective financial oversight for the CoE.
• Monitor expenditure patterns and provide input on forecasted expenditure, contributing to budget preparation and budget management.

People

• Keep abreast with trends in local and international digital innovation, prepare recommendations in terms of insights to support the forecasting of future changes in CoE practices, processes, and solutions.
• Identify opportunities to improve and innovate systems and processes whilst reporting on errors and performance of these systems, ensuring data accuracy and completeness.

Technology & Architecture

• Adopt leading technologies in work done, provide feedback and recommendations for improvement on system-related issues, to support an integrated employee experience in a transforming environment.
• Make suggestions on how to leverage, pilot, scale and integrate the newest advances in digital learning technologies to realise the full value of learning within the learning eco-system.

Data

• Monitor the implementation of guidelines for the display and safe-keeping of learning-specific content across learning solutions; suggest improvements to enhance usability and enable integrated data/insights and people driven decision making.
• Adhere to relevant People and Culture data policies so that quality data is consistently and appropriately stored, used and managed.
• Check the integrity of data collated, assessing systems used and reports received to ensure the quality of information gathered and generated meets the required standards.

Risk, Regulatory, Prudential & Compliance

• Adhere to the risk and governance framework for the respective CoE to ensure that risks are appropriately mitigated.
• Monitor relevant learning subscriptions to ensure optimal utilisation of programme and software licenses, ensuring inactive licenses are redistributed and are allocated to positions where they will add value.

Organisation Design

• Provide input into Group CoE operating model and work capability design for the CoE to ensure the right people are able to deliver on the necessary functions and accountabilities.

Competencies

• Examining Information
• Articulating Information
• Establishing Rapport
• Embracing Change
• Team Working
• Workforce Data Analysis