• To execute the business unit strategy and objectives through the operating model by managing the operational environment, staff, stakeholders and performance within Credit Recoveries and Rehabilitation.
• To appropriately facilitate, cascade and drive business goals to all required levels
• To effectively manage all operational and strategic issues (i.e. ergonomics, availability of resources, tools and infrastructure etc.)
• To effectively manage budgets and costs

Minimum qualifications

• Matric/NQF Level 4
• 3 year diploma/degree

Experience Required

• 2 years exposure of leadership aligned to Personal Development Plan
• 3 year’s experience in  managing a team
• 5 - 8 years’ experience in Customer Credit / Collections

Technical Competencies

• Display forum and meeting management: Ability to effectively use the meeting to build knowledge, facilitate business discussions etc.
• Seasoned computer skills: Ability to use required hadware, software and systems  i.e. MS Office.
• Proficient ability to manage customer interactions across multiple channels (e.g. computer, facsimile, printer/copier, database software, e-mail and SMS).
• Seasoned compliance knowledge: Knowledge of, and adherence to, legal, national and international standards, as necessary.

Behavioural Competencies

• Proficient ability to managing personal stress conflicting priorities, interdependencies, resource allocation, hidden assumptions and trade-offs.
• Seasoned ability to lead teams
• Seasoned negotiation and conflict resolution skills: Believes in resolving issues and confronting differences.
• Seasoned ability to build a network and partner across functions.
• Be able to build relationships at all levels with own team members and external parties.