Supervisor Inbound Voice Branch
- Full-time
- Business Segment: Archived_01_Consumer & High Net Worth Clients
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To supervise, support and cultivate a high sales and service culture to ensure customer satisfaction as well as coordinate the delivery of excellent service through effective leadership and management of all available resources.
Qualifications
First Degree in Commerce or related field
3-4 years Experience:
- Knowledge in report analysis, strategic planning, decision making and performance management.
- Leadership, Mentorship, and people management skills.
- Understanding the bank’s laid-down policies and procedures related to customer service, query management, sales generation and customer retention.
- Knowledge of the functions of other departments within the bank and stakeholder relationship management.
- Good negotiation, diplomacy and team building skills.
Additional Information
Technical Competencies:
- Customer Understanding
- Product Knowledge
- Cross and Up-Selling
Behavioural Competencies:
- Interacting with People
- Developing Strategies
- Embracing Change
- Making Decisions