Supervisor, Outbound

  • Full-time
  • Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Lead a team of outbound consultants in the day-to-day operations of the contact centre to drive customer engagements, satisfaction and retention in fulfilment of the strategic goal of the CCC and the business at large.

Qualifications

  • Minimum of First Degree
  • Professional certification will be an added advantage

Additional Information

Behavioral Competencies

  • Strong Leadership Qualities.
  • Strong verbal and written communication skills.
  • Good Data Analytics and Presentation skills.
  • Knowledge & Experience in Effective Service Delivery.
  • Strong Influencing and Persuasive Skills.

Technical Competencies

  • A good understanding of the Bank’s full range of products.
  • A basic knowledge of regulations governing the management of financial services.
  • Understanding of the branch service standard and practice.
  • High degree of intelligence, communication and analytical skills.
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