To proactively promote a virtual/remote relationship-based offering by being a dedicated and primary point of contact for clients in the Affluent/Executive Banking segment through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Qualifications:

• Degree in Business Commerce or related field.
• Certificate Of Proficiency: Long & Short Term

Experience:

• 3-4 years experience in sales and relationship management of clients and able to drive profitability and build relationships.
• Proven sales track record in the financial services industry.
• Knowledge of the bank’s products, services and digital platforms.

Key Responsibilities:

• Acquire and open new accounts and cross sells additional products and services in line with client needs by identifying and referring sales leads to other business stakeholders (where relevant).
• Conduct a financial needs analysis with all new and existing clients to ensure that product opportunities identified are appropriate to meet their needs and priorities.
• Identify alternative solutions in order to meet client demand whilst still meeting the bank’s profitability, risk and compliance requirements and aiming for a win-win situation for both client and the bank. Need to resolve requests in such a manner as not to harm the relationship (even when declining deals).
• Pro-actively manage portfolio to maximise revenue for the Bank, minimises costs and risks, whilst maintaining and entrenching the client’s relationship with the Bank.
• Educate clients with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).
• Inform clients of contract/account terms and conditions, fees, rates and commissions where applicable.
• Promote the use of banking electronic channels (e.g., Internet and Mobile App, etc.).
• Ensure all legislative requirements are met as it relates to selling of product offerings.
•  Action relevant reports (e.g., completion of referral reports, exception reports to eliminate accounts in excess, etc.) on a daily, weekly and monthly basis in line with account management standard operating procedures.

Competencies:

• Team Working
• Upholding Standards
• Meeting Timescales
• Managing Tasks
• Convincing People
• Articulating Information