Officer, Payment Systems Support
- Full-time
- Business Segment: Archived_01_Engineering
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
Responsible for support of the Payments and Peripheral systems in order to provide stability, reliability and smooth operations. Responsible for troubleshooting and ensuring incidents are responded to and resolved within the required mean time to recovery.
Qualifications
- Bachelor of Science degree in Computer Science or related field
- In depth knowledge of the Database systems SQL, Core Banking System, Programming,
- Good knowledge of Oracle and UNIX will be an added advantage
- Quick identification of problems and timely offer of solutions in order to attain minimal downtime and inconveniences to the users both at branches and Head Office departments
- Following procedures precisely when installing new systems or updating them and ensuring the standards are maintained
- Conduct root cause analysis and prepare root cause analysis report for Centre IT
- Conduct research and analysis for system related problems
- Providing solutions to problems escalated and alternatives
- Be mature and responsible
- Problem solving skills and appreciative of the bank’s core business
Additional Information
Responsibilities
- Ensure that the actual payment processes are executed successfully.
- Maintain and support Payment and peripheral systems value chain to ensure end to end success of all transactions.
- Identify and document the technical landscape for all Payment systems and peripherals
- Liaise with users and stakeholders to identify manual processes that can be automated and manage the process of said automation from end to end
- Periodically review payment processes for process efficiency and relevancy, with the aim of proposing necessary improvement where possible
- Provide first level Payment system support to the branch and Head Office functions, inclusive of the relevant application support
- Analyze reported faults/incidents issues and ensure that support is provided in line with the Service Level Agreements between IT and Branches/Head Office departments and other SLAs
- Implement changes in the Payment systems and peripherals environment as per process review outcome or as directed
Competencies
- Quick identification of problems and timely offer of solutions in order to attain minimal downtime and inconveniences to users.
- Ability to Follow procedures precisely when installing new systems or updating them and ensuring the standards are maintained Conduct root cause analysis and prepare root cause analysis report for Centre IT
- Ability to conduct research and analysis for system related problems
- Problem solving skills and appreciative of the bank’s core business
- Advanced computer skills (ie: strong Excel knowledge)
- Good organizing and time management skills
- Ability to work under pressure to meet strict deadlines
- Anticipates constraints in the delivery of services and identifies solutions or alternatives.
- Analytical and problem solving skills of a high order, including the ability to formulate recommendations and advice.