Consultant, Tele-Servicing
- Full-time
- Business Segment: Archived_01_Consumer & High Net Worth Clients
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To provide a high level of service to Customers, Standard Bank Insurance Brokers provincial offices, Standard Bank SA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.)
Qualifications
- Completed Matric
- Regulatory exam for Representatives (RE 05 required Tier 2 products)
- An NQF level 4 or 5 qualification recognised by the FSB.
- FAIS Qualification – 150 credits in respective long-term categories
Experience
- 1 - 2 years Customer service experience
Additional Information
Behavioural Competencies
- Meeting Timescales
- Checking Details
- Thinking Positively
- Upholding Standards
- Articulating Information
Technical Competencies
- Client Acceptance and Review
- Underwriting and pricing risk
- Insurance Principles
- Insurance Products and Services
- Risk perception and assessment