To lead a team of relationship managers ensuring they have the capacity, guidance and resources that they require to provide optimal advise, support and service to clients, to develop the business. Additionally, be accountable to manage an assigned portfolio of high net worth client accounts ensuring that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximise bank's profitability.

• Ensure that all customers in the portfolio meet the segmentation criteria to be in Commercial Banking.
• Perform customer value chain analysis (CVCA) to gain an in-depth understanding of the customer’s business and identify opportunities linked to the strategies of the customer’s business.
• Effectively implement the Commercial Banking Customer Value Proposition (CVP) to the customers in the portfolio 
• Effectively implement all the Industry Value Propositions (IVP) for the country’s Commercial Banking. 
• Identifies opportunities to migrate Commercial Banking customers to the more appropriate customer value proposition.

• Undergraduate degree in Business Commerce or a related field 
• 8-10 years client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution. In addition, the role requires experience in leading and managing operational teams

Behavioral Competencies:

• Interacting with People
• Team Working
• Understanding People
• Valuing Individuals
• Pursuing Goals

Technical Competencies 

• Seizing Opportunities
• Client Retention
• Mind of Customer Experience
• Customer Understanding (Business Banking)
• Product Knowledge (Consumer Banking)
• Cross and Up-Selling