Technical Service Support Specialist
- Full-time
Company Description
Staffing Service USA (SSUSA) is a locally owned and operated business and has been in business for over 27 years. SSUSA provides flexible staffing, temp to hire, and permanent placement services specializing in Industrial, Office, and Professional Staffing. Please visit our website for additional information at www.staffingserviceusa.com for additional information.
Job Description
We are seeking a Technical Service/Support Specialist for our client in the Lancaster area. This is a full time, temp to hire opportunity.
The Technical Service Support Specialist will be responsible for the following: Provide pre and post-sale technical support and training via phone, web and email for customers, potential customers, and the sales/marketing staffs regarding the resolution of technical, scientific or engineering issues that affect the sale, installation and utilization of company products or services. Provide exceptional verbal, written and listening communication skills, with multitasking capabilities on a daily basis. Possess a strong willingness to assist customers.
Qualifications
Requirements: Technical certifications, and/or 2-5 years of experience in related field (hardware/software). SQL experience, preferred but not required. Minimum of 3 years experience in a telephone technical support and/or customer service role, preferably in software/hardware technology environment. Background in electronics an asset. Some travel may be required to perform on-site customer installation, troubleshooting or training.
Additional Information
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