Supported Accommodation Officer

  • Truro, UK
  • Full-time

Company Description

St Petrocs is an organisation which attracts, develops, and retains talented individuals who are united around a common purpose: to end homelessness in Cornwall.

St Petrocs was established to offer support to those who have nowhere else to go and acts as the last line of defence against someone having to experience rough sleeping. We are an independent, charitable organisation that provides people in need with somewhere and someone to turn to. 

"Equally Different"
Our clients come from all walks of life, and so do we. We wholeheartedly believe that a broad diversity of thought, identity, background, and lived experience makes us a stronger organisation.

From the front-line professionals delivering critical engagement, resettlement, counselling, and accommodation services, to the dedicated support staff working in administration, finance, fundraising and communications, we are committed to building an inclusive environment where people of all backgrounds are treated fairly and feel a genuine sense of belonging.

If you want to be different together, you will feel at home at St Petrocs.

Job Description

As a Supported Accommodation Officer, you will facilitate residents to move into our accommodation and live in a place of safety and stability. You will help residents to progress towards independent living and gain the life skills to sustain this.

Residents often arrive with more than just a housing problem and you will help them to address these problems during their stay. This will involve liaising and working closely with other voluntary and statutory agencies.

You will also ensure that the properties are kept to a good standard as well as carrying out basic financial and administration functions in the operation of the house.

The exact hours and locations of your work will vary, based on the needs of the organisation. You must be flexible, and some evening and weekend work will be required. You will also be expected to participate in the on-call system to provide emergency cover (by telephone or at the premises) outside of normal working hours.


Role: Supported Accommodation Officer (x2 vacancies)
Reports to: Residential Service Manager
Salary: £26,351.00 per annum
Probationary period: 6 months
Hours: 37.5 hours per week, including some evenings and weekends, as well as participation in an on-call rota

Many of our staff work flexibly, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Holidays: 33 days including bank holidays
Length of contract: Permanent 

Main Responsibilities

  1. Develop a professional relationship with residents to help them achieve their goals, e.g. future housing, training, employment, etc.
  2. Draw up a support plan for each resident and assist in their personal development and preparation for independent living.
  3. Encourage and assist residents on practical matters relating to their claim for benefits, their search for permanent accommodation and resolving other problems which may be contributing to their homelessness.
  4. Liaise with external agencies on behalf of individual residents and inform and encourage residents to obtain help themselves from outside agencies and the statutory authorities in relation to any aspect of their welfare.
  5. Promote positive health attitudes among residents such as ensuring registration with a local G.P., etc.
  6. Promote the services and support networks provided by St Petrocs and other organisations.
  7. Assist residents to ‘move-on’ by liaising and working with the Resettlement team and completing a resettlement plan. 
  8. Facilitate direct access to available accommodation by single homeless people in accordance with admission criteria.
  9. Carry out practical tasks relating to the day to day efficient running of the house, including minor general maintenance, obtaining household supplies and arranging repairs and replacements, etc.
  10. Ensure that residents are clear about arrangements for paying accommodation charges and ensure they are paid on a timely basis.
  11. Ensure that the resident’s rights and responsibilities are understood.
  12. Facilitate and create a welcoming and friendly atmosphere in the house and encourage the participation and involvement of each resident.
  13. Maintain the cleanliness and security of the building.
  14. Ensure compliance with all relevant Health and Safety regulations, in accordance with our policies and procedures. 
  15. Provide an out of hours on call service for emergencies and participate in the weekend on call rota for all accommodation. 
  16. Monitor the rate of referrals to the house and take action to deal with void/vacant bed spaces. 
  17. Maintain efficient administration systems including the daily diary, confidential personal files and accident/incident reports.
  18. Work within an agreed budget and maintain records in accordance with our policies and procedures (e.g. payment of weekly charges, records, petty cash systems, etc.)
  19. Ensure all income is accurately recorded and handled in a secure manner.
  20. Work in other areas of the service as required.
  21. Attend events as a positive ambassador for St Petrocs, promoting and raising awareness of its services and inspiring existing and potential supporters.
  22. Carry out any other duties as reasonably requested.


You’ll share our core values: Honesty, Integrity, Equality, and Dignity.

You should have previous experience of working with vulnerable adults, along with a knowledge and appreciation of the many complex issues surrounding homelessness.

Importantly, we’re looking for someone who has a real passion for making a difference to the lives of some of the most marginalised and vulnerable members of society.

In addition to the criteria outlined below, this post is subject to successful completion of an Enhanced disclosure from the Disclosure and Barring Service.

Due to the nature of our work, you must also have a valid driving licence and access to a vehicle.

Essential Criteria

  • Commitment to our service and client group
  • Able to follow processes and maintain high standards
  • Comfortable working independently
  • Ability to work well under pressure and adapt to changing priorities
  • Ability to manage conflict and challenging behaviour
  • Ability to relate to and motivate disadvantaged individuals
  • Energetic, creative and driven, with a proactive and positive approach

Additional Information

St Petrocs is pleased to offer the following employee benefits:

  • 33 days annual leave a year, including bank holidays
  • Family friendly policies including enhanced maternity/partner pay, neonatal leave, paid time off for IVF treatment, and flexible working
  • A focus on health and wellbeing including employee assistance programme (EAP), free eye tests, and free vaccinations
  • Competitive pension scheme
  • Long-service awards
  • Life insurance

Interviews are expected to take place across 5th-6th August 2021. 

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