SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.

We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.

We are looking for an experienced and proactive Talent Acquisition Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced, high-growth environment and takes full ownership of the hiring lifecycle. You will play a critical role in shaping our workforce by attracting, engaging, and hiring top talent while acting as a strong ambassador for our employer brand. 

Key Responsibilities:

End-to-End Recruitment 

• Own and deliver the full recruitment lifecycle from initial briefing through to offer 

• Partner with hiring managers to understand hiring needs and role requirements 

• Manage multiple complex vacancies simultaneously across various departments 

• Develop and implement creative sourcing strategies to identify high-quality candidates 

• Utilise a range of channels including LinkedIn, referrals, and networking 

• Build and maintain talent pipelines for current and future hiring needs 

Stakeholder Management 

• Act as a trusted advisor to hiring managers, providing guidance on market insights and hiring strategies 

• Ensure a high level of communication and expectation management throughout the hiring process 

Reporting & Analytics 

• Track and report on key recruitment metrics (e.g. time to hire, source effectiveness) 

• Use data to drive continuous improvement in hiring processes and outcomes 

Process Optimisation & Transformation 

• Lead end-to-end transformation of TA processes, systems, and tools 

• Drive operational excellence and scalability 

• Continuously review and improve recruitment processes to implement automation, enhance efficiency and candidate experience 

• Support and train hiring managers on best interview practices and techniques 

Culture & Values Assessment 

• Act as the gatekeeper for cultural alignment, leading and standardising culture-fit interviews across all hires 

• Champion company values throughout the hiring process, ensuring every hire strengthens organisational culture 

• Design and evolve culture assessment frameworks to ensure consistency, fairness, and quality of hiring decisions 

Employer Brand & Candidate Experience 

• Act as a brand ambassador, promoting the company’s culture, values, and proposition 

• Own and continuously enhance the end-to-end candidate experience 

• Partner with internal teams to develop employer branding initiatives and attract top talent 

• Benchmark candidate experience and continuously improve outcomes 

• Minimum 5+ years’ experience in talent acquisition, preferably in-house or a combination of agency and in-house 

• Proven experience in end-to-end recruitment across multiple role types 

• Professional HR or recruitment qualification (e.g. CIPD Level 5 or above) is highly desirable 

• Strong sourcing and headhunting skills with a proactive approach 

• Ability to manage multiple roles and stakeholders in a fast-paced environment 

• Experience using Applicant Tracking Systems (ATS) and recruitment tools (e.g. SmartRecruiters, Workday, LinkedIn Recruiter) 

• Experience working with data and recruitment metrics, including reporting and process optimisation 

• Demonstrated experience leading recruitment process improvements and change initiatives 

• Strong knowledge of inclusive hiring practices, and best-practice recruitment methodologies 

• Excellent stakeholder management and communication skills 

This role is based in market but will require significant internal travel to partner locations along with monthly international travel to SquareTrade HQ in London. 

On average, two to three days per week will be spent with the partner, across a mix of locations, including HQ and stores, both within and outside the assigned region, depending on business requirements. 

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is an Equal Opportunity Employer.

What We Offer 

• Competitive salary  

• Opportunity to shape and influence hiring strategy 

• Collaborative and high-growth working environment 

• 2 charity days per year. For each day we will contribute the equivalent of your daily salary to the charity on your behalf.  

• Private Healthcare and Health Cash Plan with Simply Health  

• Monthly Gym/fitness allowance 

• Monthly Wellness allowance 

• Monthly Phone/Internet allowance 

• Annual professional development allowance 

• Headspace 

• GoGeta Cycle to work scheme 

• GoGeta Nursery scheme 

• Friends & Family Mobile Repair Benefit