Strategic Account Manager

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Account Management organization is looking for a tenured Account Manager with experience managing high-value technical accounts to help retain and grow Square's presence in the mid-market space. You will work with top C-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex organisations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value sellers.

This role can be based remotely anywhere on the East Coast of Australia (AEST time zone) or in our Melbourne or Sydney offices through a hybrid of in-office and remote working.

You Will:

  • Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence within large organisations

  • Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management

  • Discover the challenges and aspiration of sellers within your book, using Square's platform and product portfolio to enable their success through up-sell and cross-sell opportunities

  • Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers

  • Be the "voice of the seller" curating analysis of product performance from your managed book, and provide relevant feedback to inform for product roadmap decision-making



You have:

  • 5+ years experience in account management, business development, consulting, partnerships, or sales focused on technical products

  • Experience achieving revenue metric goals

  • Experience working with and presenting to senior decision makers, including C-level executives, IT, finance and operations

  • In-depth experience collaborating internally with partners on complex deals or partnerships

  • Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties

  • Formal sales methodology training

  • Experience supporting go-to-market efforts for new products

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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