It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

The Support team’s overall goal is to build lasting trust with customers by making it easier for them to solve more of their problems. We’re a service-oriented team that prioritizes the connection between the customer and advocate, and we design tools and interactions that deliver accessible, easy-to-use messaging and voice channel experiences. 

As a product designer on the Support Channels team, you’ll work closely with partners on product management, engineering, data analytics, research, and content design to craft experiences that empower customers to intuitively and efficiently resolve issues. This team designs support experiences across mobile and web, and you’ll enhance the user journey by weaving together touchpoints that reduce effort of resolution.

Our product designers are empowered to take a product, feature, or experience from ideation to production. This includes vision setting, designing solutions, prototyping, bringing along cross-functional teams, overseeing implementation, and collaborating with other designers, researchers, product managers, analysts, and engineers. You’ll be a valued member of the team to take our customers’ pain points and translate them into helpful, enjoyable experiences. 

You will report to the Product Design Manager, Support. This position is full-time and available for Remote.

In this role you will:

• Contribute to defining our support experience, making it easier for customers to get help when they need it (and find ways to prevent support issues in the first place!) 
• Be involved in every aspect of creating the support experience, from brainstorming the next great product innovation, contributing high-level strategic decisions, to prototyping new features
• Utilize your full range of product design, interaction design, creative thinking, and visual design skills. 
• Lead work driving fundamental concepts across mobile and web clients
• Give and solicit feedback from other designers in order to continually raise our bar for quality

You Have:

• 5+ years of experience as a Product Designer
• Experience working on projects that build trust with customers
• Previous work experience in a consumer-focused tech organization
• Experience in being a strategic partner to product teams and idea forming
• A passion for turning complex problems into simple and engaging solutions
• Strong written and verbal communication skills, and can clearly & succinctly present concepts to the broader product and design team.
• An innate understanding of the end-to-end design process - from identifying customer needs, jobs-to-be-done and pain points to delivering exceptional customer experiences
• Strong systems thinker with the ability to connect the dots across the entire customer ecosystem both on and off our products
• Outstanding UX capabilities, strong visual design competency, and product thinking for mobile-centric experiences
• The ability to apply consumer insights and metrics to inform design decisions and influence the product roadmap
• Comfort with an iterative design process that includes accepting and acting on feedback
• Competence in creating interactive prototypes and working within common design tools
• Strong collaboration and self-management skills

Please submit a deck or portfolio of work with your application that showcases your design process from exploratory stages through execution. If your portfolio site requires a password, please provide us with it in your application or on your resume. Thank you!

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $144,500 - USD $176,700
Zone C: USD $136,900 - USD $167,300
Zone D: USD $129,300 - USD $158,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.