Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together. 

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

We are looking for a Compliance Operations Copywriter to join Compliance to deliver critical knowledge to both internal and external stakeholders. 

Externally, this means helping our sellers make sense of complex situations in money movement—getting their money faster and protecting them along the way.  Internally you will help communicate Compliance policy and procedure to Customer Success Advocates and Compliance Agents who must execute and understand the steps they are taking and how they impact sellers.  

You will partner with program managers, operations leads, engineering, and legal to increase usability and ease of use across Compliance experiences — carefully crafting and impacting the processes we rely on to grow and scale.

You will:

• Write new and edit existing communication templates used by the Compliance team to communicate with sellers

• Apply metrics, data, design research, usability testing, customer support insights, and more to inform content and language decisions

• Drive best practices for customer communication in collaboration with other seller-facing teams across the company

• Help the KYC team become more efficient by developing processes and workflows for maintaining internal and external communication standards

• Build strong relationships with cross-functional team members and leads across the organization, and effectively speak to processes and value of the writing discipline

• Manage your workload of multiple projects with different collaborators

• Build an understanding of the Compliance Operations department and systems

You have:

• 5+ years of relevant writing/editing experience

• Strong attention to detail with regard to grammar, spelling, and punctuation

• Ability to grasp business processes and technical solutions and make them easily understandable in text and pictures

• Drive to perform sizeable content audit projects independently 

• Experience with writing and publishing a variety of documents to an equally varied assortment of audiences

• A portfolio with writing samples of previous work specifically showing how you improved user experience through language

• Experience navigating ambiguity and lack of structure

• Comfortable providing feedback on UI/UX designs, asking thoughtful questions about product strategy, and applying insights from quantitative and qualitative research

Even better:

• Experience writing for B2B audiences, FinTech or AML Compliance 
• Experience writing procedures for operational teams
• Experience creating copy guidelines, working with design systems 
• Familiarity with accessibility standards
• Experience in technical writing
• Experience using content management systems (Contentful, etc.)

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $114,200 - USD $139,600
Zone B: USD $108,500 - USD $132,700
Zone C: USD $102,800 - USD $125,600
Zone D: USD $97,100 - USD $118,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.