Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

As the Channel and Product Lead for Square Shop, you will manage the product roadmap and be accountable for the business impact and customer success of Square Shop. You will understand the needs and experiences of your customers and your cross-functional counterparts and translate that into a compelling vision for Square Shop within the context of other relevant onboarding and purchase/subscription surfaces at Square. You will gain alignment across counterparts, and translate your vision into a roadmap and clear product requirements. You will write requirements, prioritize the backlog, and work with the engineering teams to deliver and test quality software.

We are looking for someone with a strong product mindset; a combination of business savvy and analytical ability, customer centricity and technical knowledge. We are looking for product managers that are passionate about the customer's journey while striving to understand the complexities of system integrations and operational impacts. You will report into the Hardware Marketing & Channels Lead.

You will:

• Set the vision, roadmap, and direction for Square Shop
• Think globally about the total business and how to best support organizational priorities and growth
• Lead the planning, scoping, and prioritization of projects to achieve all of our goals
• Evaluate roadmap tradeoffs based on revenue and cost, resource capacity, and customer experience
• Track, and report out on, your success based on Shop Sales and other business metrics
• Gather requirements, determine features, write product specs, refine feedback, help write test plans, manage the backlog, and ship quickly
• Build partnerships with seller experience, marketing, logistics, customer service, and engineering teams to determine and drive successful execution of roadmap initiatives and achievement of performance targets
• Represent the team with partners and senior company leaders to align resources and prioritization
• Utilize technology, tools and operational knowledge to implement projects that drive growth, along with advocating for technical and platform changes to improve the customer experience

You have:

• 10+ years total experience with 5+ years experience in ecommerce product management
• An understanding of ecommerce best practices and great consumer intuition with a curiosity about what motivates online behavior
• An ability to both operate at a strategic level and dive deep into the technical details and complexity with ease
• Ability to influence cross-functionally to gain alignment with large groups of stakeholders using quantitative and qualitative arguments
• Past examples of using customer insights and data analytics to drive roadmap and to improve features and user experiences
• Experience shaping product direction based on customer needs

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.