Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The North American Mid-Market Account Management team at Block is responsible for driving post-sales revenue to Block’s core businesses (Afterpay, Cash App) through commerce, giving our Merchant partners access to the largest and most engaged network of next generation consumers. 

We are looking for a high-energy, dynamic and strategic Head of Mid-Market Account Management to build the strategy behind Block’s post-sales revenue expansion for our long tail of profitable Mid-Market merchants, which make up some of the most well-known consumer brands across fashion, beauty, home and more. Beyond ultimately being responsible for outcomes across this fast-growing segment, you will be responsible for overseeing and mentoring a team of Account Managers and supporting a strong culture of performance. 

This role requires a strategic problem solver who is an effective influencer with a high degree of business acumen. They thrive in challenging, fast-paced environments and have a passion for driving creative solutions and developing others. The ideal candidate has demonstrated excellence in shaping scalable organizations, leadership, change management, data driven decision making, leading and managing high performing teams, and a dedication to continuous improvement.

We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here’s where you will begin…

• Oversee Mid-Market Account Management Team: Lead a team of Midmarket Account Managers; support and coach Account Managers to navigate partnerships by designing playbooks, clearing internal & external blockers for partnership growth, supporting the team in prioritizing among competing asks & holding team members to business OKRs. Provide escalation support to Account Managers to navigate complex challenges and objections.
• Build an A-Team: Recruit, hire and develop a team of top-performing Account Managers, who are responsible for owning relationships with Mid-Market merchants. 
• Drive Portfolio Strategy: Leverage insights across your team’s portfolio to centralize & socialize the very best sales and growth narratives that resonate with Merchants. Feed key insights back to the broader team to inform growth strategies across Merchants to grow revenue. Develop revenue plans/P&L optimization strategies, portfolio OKRs and product prioritization guidance. 
• Build scalable solutions: Develop processes, strategies and solutions that support the Midmarket team’s growth at scale, allowing the Mid-Market organization to grow quickly, test and learn new opportunities, products and ways of working & share insights across the broader Sales & Account Management teams.
• Develop Meaningful Cross-Functional Partnerships: Work closely with cross-functional teams to better support your team in driving merchant growth, including Marketing, Finance, Product, Risk, Legal, Operations, Customer Service, and other segment leads. 
• Be the Voice of Block: Build relationships with Merchants’ cross-functional executives; represent Block to the leading Enterprise Merchants as a thought-leader in the payments landscape and demonstrate Block’s value as a growth driver for our commerce partners. 
• Be the Voice of the Merchant: Represent the Voice of the Merchant by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner.

• 12+ years experience in high-growth environments leading teams in Account Management or Sales preferably in a fast-moving technology or financial services company and experience working with large-scale Mid-Market or Enterprise organizations.
• Proven experience building and scaling within complex, global organizations.
• Excellent leadership skills with the ability to develop talent, motivate high-performance teams and build strong cross-functional relationships and work collaboratively.
• Strong executive presence, with demonstrated ability to influence and earn trust with senior leaders, ask the right questions, and use sound business judgment internally and externally, including at the C-suite level. 
• An operational mindset as well as a strategic one - you can implement robust processes and lead teams through complex relationships as well as set a clear vision. 
• Comfortable working with analytics & tools that support business performance measurement & management. 
• Creative storytelling abilities, able to seek out relevant, meaningful data and build business cases to inform partners on Block’s value proposition.
• A scrappy and humble mindset, where wearing multiple hats in a fast-paced, ambiguous environment is business-as-usual. You roll up your sleeves to get the job done and inspire others to do so as well.

A willingness to travel.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $242,900 - USD $296,900
Zone B: USD $242,900 - USD $296,900
Zone C: USD $242,900 - USD $296,900
Zone D: USD $242,900 - USD $296,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.